Your review should describe what your experience was like, with facts and not fluff.If we have elected to reject all new reviews we received, we will not accept for publication any new reviews unless and until we determine to our satisfaction that the dealer's violative practices have been discontinued. Remove all reviews for that dealer submitted during the period we suspect inappropriate activity was occurring.Subject any new reviews we receive to enhanced scrutiny and/or additional verification, which may result in fewer of those reviews being published and/or delays in the posting of those reviews.Reject all new reviews we receive for that dealer (in which event we will not begin accepting new reviews unless and until we determine to our satisfaction that the dealer’s violative practices have been discontinued).If we believe a dealer is acting, directly or through an agent, fraudulently or in violation of our policies, we may: Provide the reason(s) why the review violates our policies.Įdmunds does not tolerate fraudulent use of our reviews platform by consumers or dealers. If a published review violates our policies and should be considered for removal, please click the "Report It" link on the review in question.However, we are not obligated to remove any review, and will do so only at our discretion. We may, however, exercise our right to remove a review at any time - for example, if we determine that the review violates our published policies and guidelines. Once published, a review is available indefinitely.However, one update to the published review is allowed in order to add more information, to retract or correct anything originally included and/or to revise the star rating. Once submitted, a review cannot be edited or deleted by the author.Because we read and evaluate every dealer review prior to its publication, it can take up to two business days for a review that we accept to be published.Be sure to check the box indicating that you are responding on behalf of the dealership. You can locate your dealership here.Ģ) Identify the review to which you'd like to respond, then click the "read more" link.ģ) Click the "post a comment" link located below the review text.Ĥ) On the following page, enter a) a display name representing the dealership or individual responding, b) a valid email address, and c) the text of your response. In order to post a response on behalf of your dealership:ġ) Go to your dealership's showroom page on. To locate a specific dealer, visit Find a Dealer. In order to submit a review, you must provide a display name of your choice (shown publicly next to your review) and provide a valid email address (not displayed publicly). How to Submit and Respond to Dealer Reviewsįor additional information, see the following resources:.This article covers the following topics: We host a neutral venue, and believe that it’s desirable for readers to see not only the views of consumers, but also the responses and perspectives of dealers. Our reviews also facilitate communication between consumers and dealers, and we encourage dealers to respond to all of their reviews. These reviews both assist other consumers and allow dealers to keep a pulse on their performance and identify areas for improvement. Our goal is to offer a collection of the most helpful, objective and authentic reviews on the internet of both the experience of acquiring a vehicle from a dealer, as well as consumers’ service experiences.
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